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Prebill for SATA Tickets
A Prebill Performa must be completed by every agent whether you are Automated (SATA Core Ticketing) or if you are still Manually ticketing.
Once your Sales Manager has arranged with you your SATA Sales Reporting cycle (weekly or fortnightly). A pre-bill must be sent to STA Travel every Monday morning, totalling your SATA sales made for that period deducting any refunds or credit values that are due back to you. (download Pre bill Performa)
Please send the Prebill Performa to your Sales Manager at STA Travel every week/fortnight and to the following address salesreports@statravel.com
If there are no sales made within a reporting period then a prebill form must still be sent advising of NIL sales.
This will then facilitate STA Travel prebill procedures.
Sales Reporting of SATA ticket to STA Travel - Manually issued tickets
The same day that you send the Prebill to STA Travel advising of your total sales a Sales report should be e.mailed to your Sales Manager and to salesreporting@statravel.com showing each Tickets sold / Refunds / Voids / Credit Values / Reissues for your reporting period. (download sales reporting template).
Once the report has been e.mailed to the above e.mail addresses please send a copy of the sales report with the following by secured post to STA Travel, International division, 161 Drury Lane, London, WC2B 5PN:-
- Audit coupons of all sales
- Void tickets must contain the audit coupon and all four flight coupons to be accepted by STA Travel as a void
- Refunds (unflown flight coupons to claim the refund)
- Reissues - original ticket (if original is lost then the LTI (Lost Ticket Indemnity Form), authority to reissue from the International Help Desk, audit coupon and void coupons of the passengers reissued ticket.
Once coupons are received by STA Travel, your sales report will be processed and an invoice will be sent to you.
Sales Reporting of SATA ticket to STA Travel - Automated issued tickets
All STA Travel partners should be issuing automated tickets (issuing ticket automatically) directly through your GDS. All GDS have built a SATA Ticketing software to facilitate this procedure - Sabre / Galileo / Amadeus / Worldspan / Abacus. Please contact your GDS provider as a matter of urgency for them to start the process of setting you up with this program and to give you training on how to issue SATA tickets through your GDS. Please find as attached a presentation explaining what SATA ticketing is and how it will benefit you e.g NO MORE SALES REPORTING TO STA TRAVEL.(please see attached file)
Payments to STA Travel via CEL Clearing House
STA Travel makes and receives all of it's payments through the Clearing House (CEL)..
- STA Travel uses CEL to action any invoices or credit notes
- You statements will be sent to you by e.mail / fax every Wednesday afternoon.
- Statements show how much is owed to STA Travel and the due date. Cleared funds MUST be received at CEL by the DUE DATE.
- When a payment is made, CEL NEED to know what it is that you are paying for, therefore it is required that every payment is referenced (invoice number, period of sales report).
Please read the following document which explains how the Clearing House works and then complete all of the required client detail information information on page 2. (Please see STA ASSOC word document)
Once this information has been completed then you can either fax or e-mail it to CEL for the attention of Mark Butler. Contact details are shown at the top of each page in the attachment.
The following attachments contain additional information on the Clearing House, including how to read a statement. (Please see Intro Doc / How works / Sampstat)
IBS (International Booking System)
STA Travel will invoice you monthly for all sales made in the IBS system the previous month. E.g In October you will receive an invoice for all September bookings. The amount will be showing on your statement through Clearing House (CEL).
3* to 5* Hotels (Exclusively Hotels)
STA Travel will invoice you every fortnightly (every two weeks) for all sales made. The amount will be showing on your statement through Clearing House (CEL).
Holiday Autos
STA Travel will invoice you weekly for all sale made. The amount will be showing on your statement through Clearing House (CEL).
National Express
STA Travel will invoice you fortnightly (every two weeks) for all sales made. The amount will be showing on your statement through Clearing House (CEL).
Volunteer Programs
STA Travel will invoice you fortnightly (every two weeks) for all sales made. The amount will be showing on your statement through Clearing House (CEL).
Global Languages
STA Travel will invoice you monthly for all sales made. The amount will be showing on your statement through Clearing House (CEL),
Insurance
STA Travel will invoice you fortnightly (every two weeks) for all sales made. The amount will be showing on your statement through Clearing House (CEL).
IATA tickets
STA Travel will invoice you weekly for all sale made. The amount will be showing on your statement through Clearing House (CEL).
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